Mind Byte Mind Byte

Privacy Policy

Last updated: 16 July 2026

Mind Byte (ABN 54739757159) ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is reasonably necessary to provide the Services, including:

  • account details such as your name, email address, and password;

  • billing and payment information, including billing address and payment method details (processed by our payment provider — we do not store full card numbers);

  • domain registrant contact details required by domain registries (which may include additional information such as an ABN/ACN for certain .au domains);

  • support communications and other information you provide when contacting us; and

  • technical information such as IP addresses and log data generated by your use of the Services.

  • analytics data collected when you browse our website, including pages visited, session duration, device and browser type, approximate location, and interaction events (such as clicks and scroll depth). This data is collected via third-party analytics tools described in Section 6.

2. How We Use Your Information

We use your personal information to:

  • provide, operate, and maintain the Services, including domain registration, hosting, and billing;

  • communicate with you about your account, invoices, and service status;

  • analyse website usage patterns to improve the experience and performance of our website;

  • comply with our legal obligations, including those imposed by domain registries and registrars; and

  • improve and secure the Services.

3. Disclosure of Information

We may disclose your personal information to third parties where necessary to provide the Services, including:

  • domain registries and registrars (for example, Synergy Wholesale), as required to register and manage domain names — domain registrant information may be published in public WHOIS records unless WHOIS privacy applies (note: WHOIS privacy is not available for .au domains under current auDA policy);

  • payment processors, to process payments and manage subscriptions;

  • analytics providers, including Google (Google Analytics) and Microsoft (Microsoft Clarity), to understand how visitors use our website;

  • hosting and infrastructure providers, to deliver hosting and email services; and

  • government or regulatory bodies, where required by law.

We do not sell your personal information to third parties.

4. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. While we host our infrastructure in Australia where practicable, some of our service providers (such as payment processors) may store or process information overseas.

5. Access and Correction

You may access and update most of your personal information directly through your account dashboard. You may also request access to, correction of, or deletion of personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable period, in accordance with the APPs.

6. Cookies and Analytics

We use cookies and similar technologies for two purposes:

Operational cookies are necessary to operate the Services, such as maintaining your login session and remembering your preferences.

Analytics cookies help us understand how visitors use our website so we can improve it. We use the following third-party analytics tools:

  • Google Analytics (GA4), operated by Google LLC. GA4 uses cookies to collect pseudonymous data about your visit, including pages viewed, session duration, device type, and approximate location. Data may be processed in the United States. You can opt out via Google's opt-out browser add-on or by adjusting your browser's cookie settings. Google's privacy policy is available at policies.google.com/privacy.

  • Microsoft Clarity, operated by Microsoft Corporation. Clarity records session data including mouse movements, clicks, and scrolling behaviour to help us identify usability issues. This may include session replay recordings. Data may be processed in the United States. You can learn more at Microsoft's privacy statement. Microsoft's Clarity privacy documentation is available at clarity.microsoft.com.

By continuing to use our website, you consent to the use of analytics cookies as described above. You may disable cookies in your browser settings at any time, though this may affect the functionality of the Services.

7. Data Retention

We retain personal information for as long as necessary to provide the Services and to comply with our legal, accounting, and regulatory obligations, including obligations imposed by domain registries that may require retention of registrant data after a domain is cancelled or transferred.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the date of the most recent changes.

10. Contact Us

For privacy-related enquiries, please contact us via our Contact Page or a Ticket from within your account.