Support

Choosing the right hosting plan

Compare Mind Byte's Essential, Plus and Pro hosting plans to find the right fit for your website's size and traffic.

Connecting your domain to your Mind Byte hosting

Step-by-step guide to pointing your domain at Mind Byte hosting, whether registered with us or elsewhere, using Point to Hosting or nameservers.

How to migrate a hosting service to Mind Byte

Migrating your website to Mind Byte is straightforward. Submit a ticket and we'll handle the heavy lifting. Learn what details we'll need to get started.

SSL certificates and the 'not secure' warning

Understand how free SSL certificates work on Mind Byte hosting and how to fix a 'Not Secure' browser warning on your site.

Uploading your website and installing a CMS

Learn how to upload website files via File Manager or FTP and install WordPress or another CMS on your Mind Byte hosting.

What is web hosting? A beginner's guide

New to websites? Learn what web hosting is, how it works, the different types available, and why it matters for speed, security and SEO.

Domain name vs. website vs. hosting: what's the difference?

Confused about domains, websites and hosting? Here's a plain-English breakdown of what each one does and how they work together.

Domain registration and renewal explained

Learn how domain registration, renewal and auto-renewal work with Mind Byte, plus .com.au eligibility rules for Australian businesses.

Setting up domain privacy protection

Keep your personal contact details out of public WHOIS lookups. Learn how domain privacy protection works and how to turn it on.

Understanding DNS records (A, CNAME, MX, TXT)

Learn what A, CNAME, MX and TXT records do, why DNS changes take time to propagate, and where to manage them in your Mind Byte account.

Getting a custom website built

Mind Byte designs and builds custom websites for Australian businesses. Learn how to get started and request changes after launch.

How to get support

Learn how to submit a support ticket through your Mind Byte portal, including what details to include for a faster response.

How to invite users to your organisation

How to invite team members or contractors to your Mind Byte organisation, assign Owner, Admin or Member roles, and set access expiry.

How to reset your password

Forgot your Mind Byte password? Reset it from the login page in a few steps using your account email address.

How to set up your account

Step-by-step guide to registering your Mind Byte account, choosing Individual or Organisation, and verifying your email to access the portal.

Setting up business email on your phone or computer

Connect your Mind Byte business email to Outlook, Apple Mail, Gmail or mobile using IMAP/SMTP settings, with step-by-step setup instructions.

Understanding your invoice and payment options

See how billing works at Mind Byte, including accepted payment methods, due dates and what happens if an invoice goes unpaid.